Login As Feature for Super Admin
As a Super Admin, you have the ability to override any user within the SafeSchool ID System, whether they are a school or a vendor.
This feature is particularly valuable for troubleshooting, making changes on behalf of users, and providing direct support without needing additional credentials.
Why the User Override Feature is Valuable
Troubleshooting: Quickly identify and resolve issues by experiencing the system as the user does.
Support: Assist users in real-time without requiring their login credentials.
Efficiency: Make necessary changes or updates directly within the user's account, saving time and reducing the need for back-and-forth communication.
Audit and Compliance: Ensure that all actions taken during the use of login as feature are logged for transparency and accountability
How to Access the Login As Feature
Log in as Super Admin
Ensure you are logged in as the Super Admin
Search and Select User
From the Super Admin dashboard, use the search function to find the school or vendor on which behalf you want to login as
Initiate Login As
Click the 'Log in as' button next to the user you want to Login as a user
click 'login as' to Login as and act as a school Access User (School/ Vendor) Account
You will be logged in as the selected user and can now access their account as if you were them
Perform the necessary actions such as troubleshooting issues, updating information, or verifying data
Return to Super Admin Role
After completing your tasks, click the 'Log out' button at the top of the screen
You will be returned to your Super Admin dashboard
Conclusion:
By following these steps, you can efficiently use the impersonation feature to support and manage users within the SafeSchool ID system. This feature enhances your ability to maintain system integrity and provide high-quality support to schools and vendors.
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